Looking for Overseas Buyers? Try These 6 Steps​

You are surely familiar with the term “export.” What is the first thing that comes to mind when you hear the word “export”? Export is often associated with a difficult marketing activity in business. If business people are asked about exporting, most will generally answer that it is expensive, that dealing with customs is difficult, and that exports must be in large quantities or one container.

In Minister of Trade Regulation No. 13/2012 concerning General Provisions on Export, it is explained that export is the activity of removing goods from a customs area. Therefore, even if the products you send are only on a small scale (less than 50 kg) and as long as they are part of a transaction (not free samples or goods sent for humanitarian purposes, for example), it is legally and regulationally valid that you have carried out an export activity.

Many also assume that MSME-scale businesses are synonymous with small businesses and are not yet suitable for export. In fact, MSMEs, which are often viewed as small, play a major role in the Indonesian economy. However, in order to export, MSMEs need to have legal status and a business entity.

Four tips for beginners starting to export:​

1. Prepare business legality documents for export

There are four legal document requirements for exporters, namely:

  • SIUP (Trade License) from the District/City One-Stop Integrated Investment Service (DPMPTSP)
  • Company Registration Certificate (TDP) from the One-Stop Integrated Investment Service (DPMPTSP) of the regency/city
  • Taxpayer Identification Number (NPWP) from the Tax Office
  • NIK (Customs Identification Number) from the Directorate General of Customs and Excise

Except for NPWP, some regions have implemented an online system for the three documents above, provided that the required files and requirements are complete. A tip to simplify the export process is to ensure that all information is consistent, including the company name, company address, etc., because sometimes the process takes a long time due to inconsistencies between documents.

If you do not have an NIK, you do not need to worry because you can use an undername service, which is borrowing the name of another company that already has an NIK. Both exporters who already have their own NIK and those who use an undername will not deal directly with customs. This is because customs matters are the responsibility of the forwarder, which is the service that exporters use when sending goods by sea or air.

2. Prepare export documents

Main export documents

  • Invoice (issued by the exporter)
  • Packing list (issued by the exporter)
  • Bill of lading (issued by the shipping company for sea freight / airway bill for air freight

Additional documents

  • Certificate of origin (District/City Trade and Industry Office)
  • Certificate of analysis (laboratory)
  • Certificate of Phytosanitary (quarantine agency for plant products)

Other additional documents as requested by the buyer
Documents required prior to export

  • Shipping Instructions from the exporter to the shipping line
  • PEB (Notification of Export Goods) from the exporter

The difficulty or ease of exporting depends on the requirements that need to be prepared, such as legality and export documents.

The number of export documents required depends on the product or commodity to be exported, the procedures in the destination country, and the buyer’s requests, which are certainly related to their company.

3. Utilize export facilities provided by the government and various other agencies

You can find information on the website http://djpen.kemendag.go.id/ of the Directorate General of Export Development (DJPEN) – Ministry of Trade, which has trade representatives, namely the Indonesia Trade Promotion Center (ITPC) and Trade Attaché (Atdag), spread across five continents. Through these channels, you can request or view inquiries from foreign companies regarding a product, market briefs, and market intelligence for a product.

Still within the same ministry, through the Directorate General of International Trade Negotiations (Ditjen PPI), there is an institution called the FTA Center (Free Trade Agreement) which has three experts in export procedures, promotion and marketing, and Trade Agreement Implementation. The FTA Center is currently based in five cities (Medan, Jakarta, Bandung, Surabaya, and Makassar). MSMEs from Western, Central, and Eastern Indonesia can choose the center closest to their location and consult for free by making an appointment in advance to schedule a consultation time.

Additionally, the Ministry of Foreign Affairs also has the Directorate of the Americas and Europe, as well as Asia and Africa, which are connected to Indonesian embassies in various countries (kemlu.go.id).

Often, various facilities for international trade exhibitions, such as booths and business matching, are provided for entrepreneurs, including SMEs.

4. Utilizing social media to get responses

In general, many people complain about having to search for information through the government, whether at the city, provincial, or ministerial level, because the information available is scattered sporadically. Therefore, in the initial stage of obtaining information, we can look for other alternatives by utilizing networks such as LinkedIn, Instagram, Twitter, and Facebook to get responses regarding the information we need. Through Direct Messages on each of these social media platforms, you can connect directly with the relevant institution or individual by entering the keyword of the name you are searching for.

After receiving a response from social media, don’t forget to confirm the next steps, such as getting the answers you need, getting the time and contact person if you need to make a visit, and so on. Of course, there are no guarantees; some responses are quick, while others are slow. However, it all comes back to how we build communication, introduce ourselves, and explain our intentions and goals.

Leave a Reply

Discover more from Exim Indotim Anugerah

Subscribe now to keep reading and get access to the full archive.

Continue reading

torytelling isn’t just for bedtime — or for those “once upon a time” fairy tales we all zoned out on as kids. It’s the secret weapon small businesses need to cut through the noise of endless ads, boring sales pitches and yet another influencer “hustle” post.

Here’s the deal: 92% of consumers say they want brands to create ads that feel like a story. (MarketingProfs) That’s right — people don’t just want to hear about your amazing product or service. They want to feel something. They want a reason to trust you, root for you and (most importantly) buy from you.

At Thrive Internet Marketing Agency, we know a thing or two about crafting stories that hit home and deliver results. It’s not about fluffing up the truth or trying to be the next Pixar. It’s about showing the real, raw, relatable stories that make your business worth believing in. That’s brand storytelling in action.

Why Storytelling Matters in Small Business Branding

Let’s get real: the marketplace is overcrowded. Your customers are bombarded with endless choices, all screaming for their attention. So, how do you stand out? Spoiler alert: It’s not with a generic slogan or another “We’re the best!” pitch. It’s with storytelling marketing.

Storytelling Builds Connection and Trust

Here’s the truth — people don’t just buy products; they buy feelings, experiences and the stories that come with them. When you share the why behind your business, you’re not just selling a product; you’re selling an emotional connection. That’s the magic of storytelling marketing.

Think about it: Would you rather buy a candle from a random store or a brand that shares the story of a mother-daughter duo crafting scents inspired by their childhood road trips? One is a product. The other is an experience — and an emotional one at that.

What storytelling does for your brand:

 • Differentiates You: Stories set you apart from competitors who are all screaming the same boring “Buy now!” message.
• Creates an Emotional Bond: A good story can make customers feel something — and feelings sell. That’s the essence of storytelling marketing.
• Makes You Memorable: People forget stats but remember how you made them feel.

The Science Behind Storytelling

Let’s take a quick dive into why storytelling works (without turning this into science class). When people hear a story, their brains light up like a Christmas tree. It’s called neural coupling — your brain syncs with the storyteller’s. Add some emotional triggers, and you’re activating the parts of the brain tied to memory and decision-making.

Translation? Stories aren’t just fluff. They’re scientifically proven to:

• Engage your audience.
• Make your message stick.
• Influence decisions on a gut level.

Real-World Example:

Let’s say you own a small coffee shop. Instead of saying, “We sell ethically sourced beans,” why not share the story of Juan, the Colombian farmer who grows your beans, and how your partnership helps his family? Suddenly, your cup of coffee isn’t just caffeine — it’s compassion, sustainability and connection.

Stories don’t just tell — they sell. And if you’re not using storytelling in marketing, you’re missing out.

The Four Stories Every Small Business Should Tell

Not sure where to start with storytelling? Don’t panic; you don’t need a library of epic tales to make an impact. Focus on these four foundational stories that every small business should have in its arsenal. Think of them as the Swiss Army knife of branding: versatile, effective and always ready to impress.

1. The Transformation Story: Showcase the Change You Create

This is the “before and after” story that highlights how your product or service solves a problem and changes lives. And spoiler alert: your customer is the hero of this story — not you.

Why It Matters:
People want to see themselves in your story. They want to know that you understand their struggles and are the key to their victory.

Example:
A local fitness studio shares Sarah’s story: a busy mom who felt stuck in a cycle of exhaustion and self-doubt. After joining their personalized training program, she regained her energy, strength and confidence. It’s not just a gym — it’s a life-changing community.

Pro Tip:
Use vivid imagery and real testimonials to bring these stories to life. These are the storytelling techniques that make the difference. “Sarah didn’t just lose 20 pounds — she gained the confidence to chase her dreams.” That’s a story people will remember.

2. The Founder’s Story: Build Trust Through Authenticity

Let’s get personal. Why did you start your business? What lights your fire? Sharing your journey humanizes your brand and builds trust.

Why It Matters:
Customers want to buy from people, not faceless corporations. Your founder’s story gives them a reason to believe in you.

Example:
A plumber shares how they started their business after watching their community struggle with unreliable services. After a disastrous experience of their own, they vowed to make a difference — and now their motto is “Plumbing you can count on, from someone who’s been there.”

Pro Tip:
Don’t be afraid to share your struggles. People love a good “overcoming the odds” story. It’s relatable and inspiring — and it gives your brand depth. That’s where storytelling techniques come into play.

3. The Purpose Story: Share Your “Why” To Inspire Loyalty

What drives your business beyond profits? Customers want to align with brands that share their values. Your purpose story shows them the heart behind what you do.

Why It Matters:
People are increasingly values-driven in their spending. If your purpose aligns with theirs, they’re more likely to choose you — and stick around.

Example:
A cleaning service doesn’t just advertise sparkling floors; it highlights its commitment to eco-friendly products and sustainable practices. “We don’t just clean homes — we help protect the planet for future generations.”

Pro Tip:
Be specific about your impact. “Every product we use is 100% biodegradable, and we’ve eliminated 3,000 pounds of plastic waste in the last year.” Numbers speak volumes when paired with purpose.

4. The Customer Story: Let Happy Clients Speak for You

The humble testimonial is great, but a well-crafted customer story? Game-changing. These stories show potential clients what’s possible when they work with you.

Why It Matters:
Social proof builds trust. People are more likely to believe other customers than they are to believe you.

Example:
A web designer shares the story of a small business owner whose revamped website doubled their leads in six months. They showcase the challenges, the process and the success — turning a happy client into an inspiring story.

Pro Tip:
Get detailed. “Jane went from struggling to get three leads a month to landing 20 qualified inquiries weekly after her site overhaul.” It’s the details that make the story believable and impactful.

A Quick Bonus Tip: Stories Are Everywhere

Not every story needs to be earth-shattering. Sometimes, a behind-the-scenes snapshot or a quirky anecdote can resonate just as much. The key is to keep it real, keep it relatable and always tie it back to your audience’s needs.

Now that you’ve got your storytelling starter pack, let’s talk about how to craft and share these stories in ways that actually move the needle.

Got your audience hooked? Great. Next, we’ll show you how to turn those stories into a branding powerhouse with practical tips tailored for small businesses.

Practical Tips for Small Businesses

Start Small (Because Overwhelm Is Real)

You don’t need to have an Oscar-worthy epic on day one. Start with one story — like your Founder’s Story — and refine it. Make it punchy, memorable and true to your brand.

Pro Tip:
Test it out on your website’s “About Us” page. If it resonates there, you can expand it into other formats like videos, blog posts or social media snippets.

Example:
If you’re a baker, your first story might be about how your grandma taught you the secret to the perfect pie crust. Share it in a blog post, and pair it with a mouthwatering photo.

Create a Content Series (Because Consistency = Trust)

Stories are more powerful when they’re consistent. A one-off feels like a fluke; a series feels intentional. Create a series of posts, videos or blogs that showcase your stories over time.

Ideas:

• Transformation Tuesday: Share a new Customer Story every week.
• Founder Fridays: Post behind-the-scenes content of your journey.
• Monthly Spotlights: Highlight a client, product or value that ties back to your Purpose Story.

Pro Tip:
Batch-create content to save time. Spend one day each month filming or writing, and schedule everything out.

Measure Impact (Because Guesswork Doesn’t Pay the Bills)

If you’re not tracking results, how do you know what’s working? Spoiler: You don’t. Keep tabs on key engagement metrics like likes, shares, comments and click-through rates to see which stories hit home.

What To Track:

• Social Media: Post engagement (likes, shares, comments).
• Website: Time spent on your “About Us” page or blog posts.
• Email: Open rates and click-throughs for storytelling campaigns.

Pro Tip:
Tools like Google Analytics, Meta Insights and email marketing dashboards are your new best friends. Use them to identify what your audience loves and double down on it.

Repurpose, Reuse, Recycle (Because You’re Busy)

A great story isn’t a one-hit wonder. Repurpose it across multiple platforms and formats. One story = endless possibilities.

Example:

• Your Founder’s Story could become:
• A blog post for your website.
• A video for YouTube.
• A carousel post for Instagram.
• An email introduction for new subscribers.

Pro Tip:
Don’t overthink it. Repurposing isn’t “lazy” — it’s smart. Different platforms attract different audiences, so your story reaches more people without more work.

Get Feedback and Refine (Because Nobody Nails It on the First Try)

Your audience will tell you what works — if you’re paying attention. Watch for patterns in engagement and don’t be afraid to tweak your stories.

Example:
If your Purpose Story is getting tons of shares on social media, maybe it’s time to create a video version. If your Customer Stories are falling flat, maybe they need more emotion or visuals.

Pro Tip:
Ask for feedback. Your best insights often come directly from your audience. Use polls, comments or customer surveys to fine-tune your storytelling.

Bonus Tip: Don’t Be Boring

Here’s the golden rule: If you’re bored writing it, your audience will be bored reading it. Inject personality, humor and a little sass. Stories are supposed to feel human — not like a corporate snooze-fest.

With these tips in hand, you’re ready to turn your stories into a branding powerhouse. Up next: Bringing it all together and showing the world why your business deserves the spotlight.

Your Story Is Your Superpower

Every small business has a story — yes, even yours. Maybe it’s the spark that ignited your passion, the obstacles you’ve overcome or the impact you’ve made in your customers’ lives. Whatever it is, your story is your secret weapon. It’s what sets you apart in a sea of sameness and transforms your brand from forgettable to unforgettable.

Here’s the bottom line: people connect with stories, not sales pitches. They trust stories. They remember stories. And when you tell yours well, they’ll not only remember your business — they’ll root for it.

Source : https://thriveagency.com/news/why-storytelling-is-the-key-to-building-trust-and-driving-sales/